Privacy Policy

At Prospera UAE, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, or contact us about our property operations management services.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

• Personal information: Your name, email address, telephone number, and other details you provide through contact forms or enquiries.

• Property information: Details you voluntarily share when requesting a property assessment or discussing our services.

• Technical information: Information such as your IP address, browser type, device information, and website usage data.

• Communication records: Information contained in messages or enquiries you send to us.

Please avoid submitting confidential property documents or sensitive personal information unless specifically required through an appropriate and secure process.

2. How We Use Your Information

Prospera UAE may use collected information to:

• Respond to enquiries and consultation requests.

• Assess property operations requirements.

• Explain and provide relevant services.

• Communicate about potential or existing business relationships.

• Improve our website, services, and user experience.

• Maintain website security and prevent misuse.

• Meet applicable legal and regulatory obligations.

We aim to use personal information only for legitimate purposes and in accordance with applicable requirements.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor behaviour, and improve performance.

Depending on the technologies used, these tools may collect information about your browsing activity and preferences.

You can manage available cookie preferences through the website's cookie controls, where provided, or adjust your browser settings. Disabling certain cookies may affect some website functionality.

For more details, please refer to our Cookie Policy, if available.

4. How We Share Information

Prospera UAE does not treat your personal information as a product for sale. We may share information where reasonably necessary with:

• Service providers supporting our website, communications, or business operations.

• Professional advisers assisting with legitimate business requirements.

• Relevant authorities where disclosure is required or permitted by applicable law.

• Other parties where you have provided appropriate consent or where another lawful basis applies.

Where third parties process information on our behalf, we aim to use appropriate safeguards and limit access to information necessary for their responsibilities.

5. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Access to information should be limited to authorised individuals and service providers who need it for legitimate purposes.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.

6. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, fulfilling contractual obligations, and complying with applicable legal requirements.

Retention periods may vary depending on the type of information and the circumstances in which it was collected.

7. Your Privacy Rights

Depending on the applicable law and your circumstances, you may have rights to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information where legally applicable.

• Object to or request restrictions on certain processing activities.

• Withdraw consent where processing is based on consent.

• Raise a complaint with the relevant authority.

To submit a privacy-related request, please contact Prospera UAE using the contact details provided on our website. We may need to verify your identity before processing certain requests.

8. Third-Party Websites

Our website may contain links to third-party platforms, including booking websites and external service providers.

These websites operate under their own privacy policies and practices. Prospera UAE is not responsible for the privacy practices of external websites, so we encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website and services are intended for a general business and property-owner audience, not specifically for children. We do not knowingly seek to collect children's personal information where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us, please contact us so that the matter can be reviewed.

10. International Data Transfers

Where personal information is processed or stored outside the jurisdiction in which it was collected, we will seek to ensure that any applicable legal requirements and appropriate safeguards are followed.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, technology, or applicable legal requirements.

Any revised version will be published on this page with an updated revision date, where appropriate. We encourage visitors to review this page periodically.

12. Contact Prospera UAE

If you have questions about this Privacy Policy, how your personal information is handled, or how to exercise your privacy rights, please contact us through the official contact details provided on the Prospera UAE website.

Website: https://prosperauae.com/

We are committed to treating privacy enquiries responsibly and handling personal information with care.