How Do I Resolve QuickBooks Error 185? Complete Troubleshooting Guide
QuickBooks Error 185 is a banking-related issue that usually occurs when users try to connect or update their bank accounts for online transactions. This error is commonly triggered by additional security measures implemented by financial institutions, such as multi-factor authentication, security questions, or one-time verification codes. When these verification steps are not completed successfully, the connection between the accounting software and the bank is interrupted, resulting in Error 185.
QBCustomerSupport How to Fix QuickBooks Error 185: A Complete Step-by-Step Guide
QuickBooks is one of the most widely used accounting software solutions for small and medium-sized businesses. It helps manage finances, track expenses, process payroll, and handle banking transactions efficiently. However, like any accounting software, users may occasionally encounter errors that interrupt workflow. One such issue is QuickBooks Error 185, which typically occurs during online banking activities.
QuickBooks Error 185 can be frustrating, especially when it prevents you from accessing or updating your bank transactions. This comprehensive guide explains what QuickBooks Error 185 is, why it occurs, its symptoms, and most importantly, how to fix it step by step. By the end of this article, you will have a clear understanding of how to resolve the issue and prevent it from happening again.
What Is QuickBooks Error 185?
QuickBooks Error 185 is a banking error that usually appears when users attempt to download transactions or connect their bank account within QuickBooks. This error is commonly related to multi-factor authentication (MFA) or additional security questions required by the bank.
Many banks use extra layers of security such as one-time passwords (OTP), security questions, or verification codes. When QuickBooks is unable to process or respond correctly to these security prompts, Error 185 occurs.
This error is most often encountered while using online banking features in QuickBooks, particularly during account verification or transaction downloads.
Common Causes of QuickBooks Error 185
Understanding the root causes of QuickBooks Error 185 is essential for applying the correct solution. Below are the most common reasons why this error appears:
1. Bank Security Verification Issues
Many banks require additional verification steps such as security questions, OTPs, or challenge questions. If QuickBooks cannot prompt or store your answers correctly, Error 185 may occur.
2. Incorrect Login Credentials
Entering an incorrect username, password, or security answer for your bank account can trigger this error.
3. Incomplete Bank Authentication
If the bank requires confirmation through its website and the process is not completed, QuickBooks may block the connection.
4. Outdated QuickBooks Software
Running an outdated version of QuickBooks may cause compatibility issues with banking servers.
5. Corrupted Company File
A damaged or corrupted company file can interfere with banking connections and cause unexpected errors.
6. Temporary Bank Server Issues
At times, the issue may not be with QuickBooks at all. Bank servers undergoing maintenance can also trigger Error 185.
Symptoms of QuickBooks Error 185
You may be experiencing QuickBooks Error 185 if you notice the following signs:
Error 185 message appears when updating bank accounts
Unable to download or sync bank transactions
QuickBooks freezes or becomes unresponsive during banking updates
Online banking connection fails repeatedly
Security questions are not displayed or accepted
Recognizing these symptoms early can help you resolve the issue before it affects your accounting operations.
How to Fix QuickBooks Error 185: Step-by-Step Solutions
Below are proven solutions to fix QuickBooks Error 185 effectively. Follow them carefully in the order provided.
Solution 1: Sign In to Your Bank’s Website Manually
Since Error 185 is often related to bank verification, start by accessing your bank account directly.
Open a web browser and go to your bank’s official website
Sign in using your bank credentials
Check for any pending alerts, security questions, or verification requests
Complete any authentication steps required by the bank
Log out of the bank website securely
Once completed, return to QuickBooks and try updating your bank account again.
Solution 2: Answer Security Questions in QuickBooks
If QuickBooks prompts you with security questions, answer them carefully.
Open QuickBooks
Go to Banking
Select Update for the affected bank account
Enter the correct answers to the security questions
Save the responses if prompted
Make sure the answers exactly match what your bank has on file.
Solution 3: Update QuickBooks to the Latest Version
An outdated version of QuickBooks may fail to communicate properly with bank servers.
Open QuickBooks
Go to Help
Select Update QuickBooks Desktop
Click Update Now
Restart QuickBooks after the update completes
Updating ensures compatibility with current banking security protocols.
Solution 4: Verify Banking Credentials
Incorrect or outdated banking credentials can easily trigger Error 185.
Go to Banking in QuickBooks
Select the problematic bank account
Choose Edit Sign-In Info
Re-enter your bank username and password
Save changes and update the account
Double-check spelling, capitalization, and special characters while entering credentials.
Solution 5: Deactivate and Reactivate the Bank Feed
Resetting the bank feed often resolves persistent errors.
To deactivate the bank feed:
Go to Chart of Accounts
Right-click the affected bank account
Select Edit Account
Click Bank Feed Settings
Choose Deactivate
To reactivate the bank feed:
Go to Banking
Select Add Account
Search for your bank
Enter your credentials and complete setup
Solution 6: Create a Backup and Rebuild the Company File
If the company file is corrupted, rebuilding it can help.
Go to File
Select Back Up Company
Create a full backup
Go back to File
Select Utilities
Click Rebuild Data
After rebuilding, attempt to update your bank account again.
Solution 7: Use a Different Network or System
Sometimes, network restrictions or firewall settings can interfere with banking updates.
Switch to a different internet connection
Temporarily disable firewall or antivirus software (if safe to do so)
Try updating the bank account from another system
If the issue resolves, review your network security settings.
Preventing QuickBooks Error 185 in the Future
Prevention is always better than troubleshooting. Here are some best practices to avoid QuickBooks Error 185:
Regularly update QuickBooks
Frequently check bank websites for security alerts
Keep banking credentials up to date
Avoid multiple failed login attempts
Backup your company file regularly
Use a stable and secure internet connection
Following these practices significantly reduces the chances of encountering banking errors.
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When to Seek Professional Help
If you have tried all the solutions above and QuickBooks Error 185 still persists, professional assistance may be necessary. Banking errors can sometimes involve backend authentication issues that require expert troubleshooting.
For immediate help resolving QuickBooks Error 185 and restoring your banking access, you can contact QuickBooks support specialists at +1(833)-279-9443 for guided assistance.
Final Thoughts
QuickBooks Error 185 is a common but manageable banking issue. While it may seem complex at first, it usually stems from security verification problems between QuickBooks and your bank. By understanding its causes and following the step-by-step solutions outlined in this guide, you can resolve the error efficiently and minimize downtime.
Keeping your software updated, maintaining accurate credentials, and regularly monitoring your bank’s security requirements are key to ensuring smooth online banking operations within QuickBooks.
With the right approach and timely action, QuickBooks Error 185 does not have to disrupt your business operations.
